Privacy Policy – Mamie Réglisse Netherlands
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Privacy Policy

Our data protection policy allows us to build a relationship of trust between you and our services, in order to offer you a positive experience, in a completely transparent manner.

With this policy, we will be able to take into account your requirements and meet your expectations.


In order to respect your trust, MRSKINCARE OÜ guarantees the respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your Data").


For the sake of full transparency towards you, in order to guarantee you a secure use of our website mamiereglisse.com in all its available versions and related applications (hereinafter the "Mamie Réglisse Website"), we make available the way in which we process your data, so that our services are always in line with the respect of your rights. In this way, we ensure the security, confidentiality and non-alteration of your private life and your data, throughout all our platforms.


We and our policy ensure that all necessary precautions are taken to protect your data from disclosure, loss or alteration. For this reason, we provide you with all the information you need to easily understand how we handle your data. Your data will only be kept for as long as is necessary for the purpose of the management and processing. You will of course be able to access and modify your data at any time, since it will be available on your personal space on the Mamie Réglisse site.


For these purposes, we endeavour to take all necessary steps to comply with applicable data protection law.


Thus, hereby the undersigned MRSKINCARE OÜ commits itself by this policy of protection of your personal data to respect the essential principles of the general European regulation and of the French law concerning the protection of personal data, by putting at your disposal the information concerning the existence and the modalities of the data processing here applied (paragraph 3), the rights you have concerning your data, as well as by applying these rights ourselves (paragraph 6 and 10). Any information regarding possible transfers to third countries or recipients is also made available, as well as the storage time of the data collected (paragraph 5) and the security measures (paragraph 9).



  1. WHO ARE YOU?

When we mention "you" in this Personal Data Protection Policy, it is simply because it is directly linked to you and concerns you as a customer of MRSKINCARE OÜ, if you have placed an order on the Mamie Réglisse site, a customer of MRSKINCARE OÜ if you have created a customer account but have not ordered products or services, or if you have browsed as a visitor on the Mamie Réglisse site without having created a customer account or placed an order.



  1. WHO ARE WE?

MRSKINCARE OÜ is a limited liability company with a capital of 2500 euros, registered in the REGISTRATION DEPARTMENT OF TARTU COUNTY COURT under the number 16142512, represented by Mr. Adam Wrobel, in the capacity of Chief Executive Officer, and whose registered office is located at Harju maakond, Tallinn, Kristiine linnaosa, A. H. Tammsaare tee 47, 11316, Estonia


MRSKINCARE OÜ publishes the Mamie Réglisse Website and, as such, implements various processing operations of your Data in its capacity as data controller.



  1. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

3.1 When do we collect your personal data?


Your personal data may be collected if you visit the Mamie Réglisse website using cookies, if you create a customer account on the Mamie Réglisse website, if you place an order for one of our products or services or if you agree to be a member of our newsletters (SMS, e-mails).


We use your personal data to make your browsing on the Mamie Réglisse website easier and to offer you a more personalized experience. We can thus better process your orders, make payment in several instalments available, avoid fraud, make the necessary refunds, and manage your customer reviews.


3.2. Your navigation on the Mamie Réglisse website


In order to allow you to browse the Mamie Réglisse website, we process your data with your consent as the legal basis.


3.3. The processing of your orders


We use your data to process your orders.

We use it to manage mediation, customer relations (and through social networks), our after-sales and distance selling service, our marketing and commercial prospecting actions for the Mamie Réglisse site, as well as for the management, delivery and transport of orders.

The execution of the contract between the two parties (you and us) is the legal basis for the processing of this data.


The legal obligation of MRSKINCARE OÜ is the legal basis of the processing, as far as the management of the product recall is concerned. Your consent or our legitimate interest is, as the case may be, the legal basis of the processing for marketing and commercial prospecting actions. Your consent is the legal basis for the implementation of the "flash" payment.


3.4. Payment in instalments


In the case of orders that are subject to payment in instalments and for certain customers, your data is processed in order to be able to offer you this type of payment. The legal basis for data processing is the implementation of the contract between the two parties. However, your consent remains the basis for the processing of your bank data.


3.4.1 Klarna


In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.


3.5. Customer reviews


In order to share your opinions with our customers and visitors and to allow you to leave your opinion on the Mamie Réglisse website, we use your data on the legal basis of your consent or legitimate interest.


3.6. Recovery of payments and fight against fraud


We use your data to enable the collection of payments and the fight against fraud.

Thanks to this, we can also guarantee the security of payments.

The legal basis for this processing is the application of this contract between the two parties and the legitimate interest of MRSKINCARE OÜ, as data controller.


3.7. Management operations of the MRSKINCARE OÜ advertising network


MRSKINCARE OÜ's advertising operations are managed through the use of your data.

This will allow us to increase our customer and prospect data, to manage the maintenance and technical activities of prospects, commercial statistics and studies of advertising campaigns, the updating of the prospecting files of the organisation in charge of managing the oppositions to telephone canvassing, solicitations, the setting up of our competitions and lotteries or any other operation for promotional purposes, except for online games of money and chance.


The legal basis for the above mentioned mentions is the user's consent or the legitimate interest of MRSKINCARE OÜ.



  1. WHERE DOES YOUR DATA GO?

Your data are transmitted to several internal departments of Mamie Réglisse

They are not sent to third parties, except in the situations specified below:


In order to process your orders, your personal data may be transmitted to several service providers specialising in banking transactions, customer relations, after-sales service, delivery, IT development, site management or the provision of guarantees or insurance.

For the implementation of the payment in x times, your data can be shared with service providers such as payment and transaction centers (banks...), or call centers for the management of business processes or customer experience, or, for customer reviews, to a manager of collection and processing of customer reviews.


Mamie Réglisse's advertising network is managed, thanks to your data, by clients of the network and advertisers.



  1. DATA RETENTION

The data collected by Mamie Réglisse is kept only for the time and assistance necessary to set up and carry out the operations mentioned in paragraph 3 of our personal data policy.

We keep some of the data collected by Mamie Réglisse for a certain time:


In current archives for prospects, for 3 years from the last contact with the client (they can therefore be consulted by MRSKINCARE OÜ's services). We do not carry out any intermediate archiving of this data (as regards data of administrative interest for certain departments, such as for litigation, the retention periods are set by the applicable prescription rules).


For our orders, your data will be archived in the current archive for 5 years from the end of the use of the customer's orders, and in the intermediate archive for 5 years from the end of the storage in the current archive. The same applies to customers.


Bank data is archived in the current archive for the entire validity period of the bank card (plus one day). There is no intermediate archiving of bank data.


Cookies and their use and timeframe are detailed in paragraph 7 of our policy.



  1. EXERCISING YOUR RIGHTS

6.1. You have the right to request access, modification and rectification of your Data.


6.2. You have the right to request the restriction of the processing of your Data.


Important note: to do this you must challenge the accuracy of your personal data for the time necessary for us to verify its accuracy. Or, if you believe that our use of your personal data is unlawful, you may request that we restrict the use of your data and not delete it. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise or defence of your legal rights, in the event that you decide to exercise your right to object for the time necessary to verify whether the legitimate reasons we are pursuing prevail over yours.


6.3. You have the right to request the deletion of your Data.


If you request the deletion of your personal data, MRSKINCARE OÜ will still be able to keep them in an intermediate archive format for the time necessary to meet its legal, accounting and fiscal obligations.


6.4. You have the right to request the exercise of your right to object to processing for commercial prospecting purposes.


In case of e-mail prospecting, you have the right to request the modification or the unsubscription of the newsletters by clicking on the hypertext link "unsubscribe" available in all newsletters, or by navigating directly to the contact page of the Mamie Réglisse website.

In the event of prospecting by SMS, it is possible to unsubscribe by texting the words "STOP SMS" to 36007, or by navigating to the contact page of the Mamie Réglisse site.


6.5. You have the right to transmit post-mortem prerogatives concerning the conservation, deletion and communication of your personal data.


In case of absence of this type of prerogative, your successors and heirs have the possibility to communicate with MRSKINCARE OÜ in order to have access to the uses of these data and to allow an "organization and settlement of the deceased's estate" and/or to close the account on the site and/or to ask for the non-continuation of the processing of the personal data


You can also request that your data not be disclosed to a third party in the event of your death.


6.6. You are entitled to claim your right to portability.


6.7. You have the right to withdraw your consent to the carrying out of processing operations based on this legal basis.


Important note: If you decide to withdraw your consent, this will not affect the lawfulness of the uses made before your withdrawal of consent.


6.8. You are entitled, when you wish, to bring a complaint before the competent control authority (in France, the CNIL: www.cnil.fr).


In order to exercise your rights, please send your complaint (together with your e-mail, name, surname, copy of your ID and postal address) to the data protection delegation of MRSKINCARE OÜ by e-mail to hello@mamiereglisse.com and/or by post to MRSKINCARE OÜ, A. H. Tammsaare tee 47, Tallinn, 11316, Estonia.

Within a maximum of one (1) month after the date of receipt of the complaint, we will send you a reply.



  1. COOKIES

7.1. What is a cookie?


When you browse a website such as the MRSKINCARE OÜ website, the latter may then, according to your choice, insert on your receiver (computer, phone or tablet), through your browser, a text file.


This text file is called a COOKIE. This cookie allows the website like Mamie Réglisse, during the prescribed time of validity or recording of the cookie, to identify your receiver used when you make another visit.


Only the sender of a cookie can read or modify the information contained in the cookie.


7.2. What are cookies used for on mamiereglisse.com?


We can classify different types of cookies by category. Some of them are issued directly by MRSKINCARE OÜ and its service providers, but some of them come from third party companies.


7.2.1. Cookies issued by Mamie Réglisse and its service providers


There are several categories of cookies that may be placed on your transmitter when you browse our website:


7.2.1.1. Essential" cookies


In order to access our site, "essential" cookies are necessary, for example to be able to place an order.


If they are not present, you may experience problems navigating the site and be unable to place an order.


Essential" cookies also allow Mamie Réglisse to track its activity.


They can be inserted on your transmitter by Mamie Réglisse or by its service providers.


7.2.1.2. Analytical and Personalization" cookies


The "Analytical and personalization" cookies are not compulsory, they will allow us to facilitate your research, optimize your experience with us, we will be able to better target your expectations and adapt our offers and maximize the organization of our site.


7.2.1.3. Advertising" cookies


Advertising cookies are displayed in the advertising areas of our site. The benefit to you is that your browsing time is enhanced and optimized by the presentation of offers and advertisements relevant to you.


To do this, "advertising" cookies will target your expectations in real time and offer you advertising content adapted to your desires and interests at the time, through your recent browsing history on other sites.


This is to avoid presenting you with advertising content that is of no interest to you. At the same time, MRSKINCARE OÜ prefers to have its offers and advertisements shown to users who are interested in them.


The advertising content offered may contain cookies issued by Mamie Réglisse or by its service providers, or by third parties through the association of a cookie with the advertising content of an advertiser.


7.2.2. Cookies issued by third-party companies


Third parties using cookies on our site use their own privacy policies to do so. These cookies are not necessary for the use of our site.


7.2.3. Cookies issued by third-party applications integrated into our site


As you browse our site, we may include third party software applications on our site to provide you with the ability to share content and/or your opinion from our site with others, for example when you click on the "share" or "like" buttons on social networks.


These social networks can then use these buttons to identify you even if you did not use them while browsing the site. It is possible for them to do this if when you last browsed the site you were simultaneously logged in or active on your social network transmitter. We have no control over the uses they make of the data they have.


To learn more about how your data and advertising content is used, you can go to your social networks and review their privacy policies. You should then be able to use these policies to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.


Privacy policy of the above mentioned social networks, click on the social network of your choice:


Facebook: https://fr-fr.facebook.com/privacy/explanation


Twitter: https://twitter.com/fr/tos


Google + : https://policies.google.com/terms?hl=fr


Concerning our advertising network, we remind you, as mentioned before, that all our advertising spaces may contain cookies from third parties (advertiser at the origin of the advertisement presented, third party service providers of the advertiser...).


They can therefore with these cookies and during the prescribed time of validity of those, propose advertisements in the places placed at the disposal for the advertisements of the thirds, to count the number of contents which they propose in our spaces, to know the audience of these advertisements and the number of clicks; thanks to that they will be able to claim the sums which are due to them and to establish their statistics. They can also know that your sender is the one who previously visited another site containing one of their ads, and therefore target you and personalize their content if necessary.


7.3. The options offered by your browser (Internet Explorer, Firefox, Google Chrome, etc.).


Your browser contains a number of options that you can set according to your preferences. This way, you will be able to accept or not the cookies on your transmitter.


However, if you choose to accept the storage of these cookies on your transmitter, then, when you visit sites or contents with cookies present, these will be automatically stored on your transmitter.


Depending on your preferences, you can choose to activate a reminder asking you if you accept or refuse cookies before they are stored, or refuse each time a cookie is stored on your computer.


However, it is important to note that the choices you make when setting these parameters may modify or alter your navigation on the Internet or on certain sites or services that require the use of these cookies (such as placing an order on our site for example).


In the event that you prefer to refuse these cookies on your transmitter or delete those already stored, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability of our services to store or have access to the cookies used for their functioning.


7.3.1. How to choose your options according to your browser?


You have different options and choices available depending on your browser. In order to have more, you can consult the help menu of this one.


Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies


Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR

Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647


Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html



  1. TRANSFERS OUTSIDE THE EUROPEAN UNION

Most of the time, your data will be stored within the European Union.


However, where our service providers are located in countries outside the European Union, we share some of your data in third countries, such as with third countries where the European Commission has not conducted a compliance assessment.


In this case, we will ensure that this data sharing is done in accordance with the relevant regulations and that the protection of your privacy and fundamental rights is guaranteed (e.g. by using the contractual clauses of the European Commission).


On request, the data protection officer can provide you with more information about the transfer of data.



  1. SECURITY MEASURES

Thanks to the technical and organisational measures that we take, we can guarantee a level of security in line with the risks to the rights and freedoms of natural persons with regard to the points mentioned in point 2. In doing so, we take into account the origin, the scope, the context, the costs and the state of knowledge, the purposes of the processing, but also the identified risks.


In addition, we are up to date with the PCI DSS payment card industry security standard, which reflects our commitment to security.



  1. PROFILING AND AUTOMATED DECISION

Due to the automated processing we use (e.g. profiling), you are subject to legal effects that affect you.


All of this is necessary for the conclusion or execution of the contract between you and us.

This is how we can propose and carry out the automation of customer identification and "4 x payment". The basis of this operation is attached to the analysis of different variables concerning the type of products, the services ordered, or the customer profile.


If the risk is assessed with these statistics as being too high (fraud/unpaid), then this payment method will not be offered.


However, if you wish, you can obtain a human intervention although the decisions are automated, you will be able to give your opinion and/or oppose the automatic decision.



  1. POLICY UPDATE AND REVIEW

Our personal data policy will be updated whenever necessary in order to be always in accordance with the regulations applicable to the protection of your data (at least every three (3) years).


All rights reserved - November 5, 2021

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